Shipping and Tracking Policy

At FRESH EPIDEMIC, we strive to provide our customers with a seamless and transparent shipping experience. This Shipping and Tracking Policy outlines our procedures for shipping orders and tracking their delivery.

1. Order Processing:

• Unless otherwise specified, orders are typically processed and shipped within 5-7 business days from the date of purchase.

• Once your order has been shipped, you will receive an email confirmation with your order details and tracking information.

2. Shipping Methods:

• We offer standard and expedited shipping options, with estimated delivery times provided during checkout.

• Shipping rates are calculated based on the shipping method selected, the destination address, and the package's weight and dimensions.

3. Tracking Your Order:

• Once your order has been shipped, you can track its delivery status using the tracking number in your shipping confirmation email.

• Tracking information may not become available until 15-45 minutes after your order has been shipped.

4. Delivery Timeframes:

• Estimated delivery times provided at checkout are based on standard shipping methods and are not guaranteed.

• Actual delivery times may vary depending on carrier delays, weather conditions, and destination location.

5. International Shipping:

• We offer international shipping to select countries, with shipping rates and delivery times varying depending on the destination.

• Please note that international orders may be subject to customs clearance procedures, which can cause delays beyond our control.

6. Shipping Address:

• You are responsible for providing accurate and complete shipping information at the time of purchase.

• We are not liable for any delays or undelivered packages due to the customer's incorrect or incomplete shipping addresses.

7. Shipping Delays:

• While we make every effort to ensure timely delivery of your order, we are not responsible for delays caused by unforeseen circumstances, including but not limited to carrier issues, natural disasters, or public holidays.

8. Lost or Damaged Packages:

• If your package is lost or damaged during transit, please contact our customer service team immediately for assistance filing a claim with the carrier.

9. Contact Us:

• If you have any questions, concerns, or inquiries regarding your order or shipping, please don't hesitate to contact us at customersupport@freshepidemic.com.

By placing an order with us, you acknowledge that you have read and agreed to our Shipping and Tracking Policy. We thank you for choosing FRESH EPIDEMIC for your shopping needs and look forward to serving you.